User Researcher, Consumer Product

San Francisco, CA

User Researcher, Consumer Product

Who You Are

You’re a researcher with a strong, working understanding of a wide range of qualitative and quantitative research methodologies. You know when to engage with teams across Design, Product, Engineering, and Marketing, what questions to ask, where to probe, and how to implement the most effective research strategies. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load and expectations, and delivering actionable research findings and recommendations. You’re passionate about Twitter and believe great experiences are always inspired by a deep understanding of the user.

What You’ll Do

  • Work with Design, Engineering, and Product to build in research at multiple stages of the product development process

  • Partner with product teams to identify where we should evaluate ideas, concepts, and existing experiences, and assist the team in making critical design decisions affecting the user experience

  • Develop a research approach, schedule, and detailed plan for each project

  • Deliver timely and tangible findings and prioritized recommendations to stakeholders

  • Balance company goals with user needs

  • Help product teams more deeply understand our users

Requirements

  • BS, MS, or PhD in Human-Computer Interaction, Human Factors, Cognitive Psychology, Sociology, Anthropology, or related field

  • 2+ years conducting user experience research and/or market research is preferred - with a good understanding of both qualitative and quantitative methods

  • In-depth understanding of user-centered design principles and tools

  • Methodologies may include experimental design, log analysis, surveys, ethnographic field research, in-depth interviews, lab and remote usability testing, heuristic evaluations, card sorting

  • Excellent written and verbal communication

  • Self-motivated, detail-oriented, and able to manage multiple projects

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

In accordance with U.S. immigration law, we will only employ those who are legally authorized to work in the United States for this opening.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

Personal Information

This field is required.
This field is required.
This field is required.
This field is required.
Required field. PDFs only; max file size is 1MB.
Required field. PDFs only; max file size is 1MB.

U.S. Equal Opportunity Employment Information  (Completion is Voluntary)

At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter.

This is where you come in! Please take a few minutes to provide us with your information. You are not required to provide this information and you may decline to disclose. Your decision to provide information (or not) will not affect your employment or opportunities at Twitter.

Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

You can view the ‘EEO is the Law’ poster here.

Twitter does not accept any unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

Twitter, Inc. is committed to working with and providing access and reasonable accommodations to applicants with physical or mental disabilities. If you need an accommodation in order to apply for open job opportunities, please submit a description of your accommodation request to RARequest-Recruiting@twitter.com. This email is only for accommodation requests related to the application process.

Success
Thanks for applying!
Error
Submission failed. Please make sure all fields are correctly formatted.

Don't see the right fit?

Check out other opportunities at Twitter.