Usability Researcher, 6-month Contract

San Francisco, CA

Usability Researcher – User Research

This 6-month contract role is based in San Francisco, CA.

Who you are: 

Twitter is looking for a Usability Researcher to join the User Research Team on a contract basis. You are a Researcher with a strong, working understanding of a wide range of qualitative and quantitative research methodologies. You know when to engage with teams, what questions to ask, where to probe, and how to implement the most effective research strategies. You thrive in a rapidly changing environment, managing your own research goals, and delivering actionable research findings. You are passionate about Twitter. 

What You’ll Do:

Collect testing needs from internal clients, and determine priorities that are consistent with business goals and objectives. Proactively identify new opportunities that will offer actionable learning.

Plan, moderate and scribe one-on-one usability sessions to better understand customer motivations, behaviors and needs.

Present findings and recommendations in a plan that drives future design improvements.

Requirements: 

Experience with variety of Usability research tools and methods (especially user-centered design processes), and involvement in running a variety of tests.

Comfortable interviewing and observing people in a lab environment.

Ability to produce deliverables that are well-written and contain helpful information, providing solid and actionable recommendations.

Creative thinker with strong people interaction and facilitation skills.

Solid organization, project management and planning skills.

Excellent written and verbal communication skills.

Should be self-directed with effective time management skills.

Proven ability and desire to work effectively as a member of a team.

#LoveTwitter

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

Personal Information

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U.S. Equal Opportunity Employment Information  (Completion is Voluntary)

At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter.

This is where you come in! Please take a few minutes to provide us with your information. You are not required to provide this information and you may decline to disclose. Your decision to provide information (or not) will not affect your employment or opportunities at Twitter.

Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

You can view the ‘EEO is the Law’ poster here.

Twitter does not accept any unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

Twitter, Inc. is committed to working with and providing access and reasonable accommodations to applicants with physical or mental disabilities. If you need an accommodation in order to apply for open job opportunities, please submit a description of your accommodation request to RARequest-Recruiting@twitter.com. This email is only for accommodation requests related to the application process.

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