IT Product Manager - Marketing

San Francisco, CA

At Twitter our IT Enterprise Applications team focuses on implementing and supporting applications to help our internal customers meet their operational needs. We are responsible for establishing processes for continual improvement, guiding administration, and partnering with multiple stakeholders on a project-to-project basis. Our mission is to keep our business running effectively while maintaining a healthy application environment.

To continually strengthen our growing team, we are looking for an experienced product manager with a background in driving projects and delivering value through strong business partnerships. You will collaborate with engineering teams to prioritize business needs and consistently deliver excellent results on time-sensitive priorities. You have outstanding interpersonal skills and are an analytical thinker, great at navigating complex issues, team-oriented, and you thrive in a fast paced environment.

 

Responsibilities 

  • Representing the voice of our internal customers

  • Effectively communicating directly with cross-functional partners

  • Developing, drafting, and managing complex workflows

  • Prioritizing and maintaining customer request backlogs

  • Planning and coordinating across multiple engineering teams

  • Managing projects against aggressive timelines

  • Working within and planning against a defined release schedule

  • Assisting in data analysis to drive pro-active planning for future development

  • Supervising ongoing testing (QA,UAT) to demonstrate proven results

  • Documenting critical processes

  • Overseeing day-to-day customer support

  • Open collaboration thorough timely communication is a must!

  • Gathering user data through process shadowing and documentation

  • Focus on resolving inefficiencies in tools, process, workflows etc. Propose and support new methods of efficiency to support our key business partners.

 

Qualifications

  • Active, passionate Twitter user

  • BA/BS in related area of focus, CS degree desired

  • Minimum 2-5 years experience, preferably in marketing focused business applications development. Preferred leadership experience in project-based work.

  • Excellent written and verbal communication skills and proven success in teaching complex topics in an interactive and engaging manner 

  • Ability to communicate effectively with all levels of staff

  • Presentation experience with ability to answer questions with poise and confidence

  • Vendor management experience a plus

  • Experience with Adobe AEM, DAM Systems, Google Analytics, Tableau, JIRA or other 3rd party business applications

  • Advanced technical skills with the ability to quickly adapt to new tools and processes.

  • Amazing attention to even the smallest details, ability to seek and retain knowledge, share and apply it in the future

  • Background working within an Agile environment

  • Positive attitude and interest in working as part of a team


    Here’s all the legal good stuff:

    We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.
    San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


 

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

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U.S. Equal Opportunity Employment Information  (Completion is Voluntary)

At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter.

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You can view the ‘EEO is the Law’ poster here.

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